350.org Australia is an independent, not-for-profit organisation that aims to rapidly end fossil fuels by building a global climate movement.

If you wish to make an amendment to a recurring donation, or if you believe we have made an error with a past donation, we are here to help.

Refunds will be offered under the following circumstances:

1. Any donation made using a credit card or bank account fraudulently will be refunded.

Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

2. Any donation acquired after a request to cancel has been made.

If your payment was made through the 350.org Australia website, it is possible to access your account directly through the account update page and cancel your donation.

However, if there are complications cancelling your donation, or you are using another payment method, please email donations@350.org.au.

If you don’t receive a reply to your email within 48 business hours, please follow up with a phone call to the Sydney office at +612 9043 0299.

In general, please expect a 7 day turnaround to cancel or alter your debt agreement. Any payments received after the cancellation request has been received will be refunded.

Please note that we may request additional information or documentation from you such as a previously used email address or proof of ID in considering a refund claim.